Miriam D
My air conditioner went out yesterday after 6PM, I contacted this company’s office and they set up an appointment for between 7:30 to 8:30AM. I was contacted by Cindy at the office at 7:45AM letting me know the technician was on his way. Ben was the technician and I advised him that I had turned off the unit the night before and when I turned it back on it was cooling down, but I didn’t want to cancel the appointment, in case there was an issue that could be handled now to avoid the loss of air at another time. Ben took the time to show me what the inside of the unit looked like and he noticed that the “battery” was beginning to leak but could last for a while. I told him to replace it now. No pressure from Ben at all. As an older senior citizen, I am very wary of repair companies, who think they can up charge me when the repairs are not needed. I just received a call from Isaac, asking how I felt the issue was handled, this was less than 30 minutes after the tech left. That tells me they really care about their business and more importantly, their customers.
