The receptionist called each of the 4 appointment times to allow me and my wife to know that the technician was on the way. Each appointment was met. The initial pressure test that I witnessed unfortunately did not come close to normal. Air Supply went back inside the condo and found the leak in the air handler. I needed a replacement which I knew would be expensive. The owner made calls back to me and agreed upon a competitive price. I saw the TV show fixer upper and the TV remodel involved a new air handler for $ 4,000.00 . I smiled but to assist the industry, I won’t mention the negotiated price. I also went on the internet to see the question of the day…if one were to select the best hydronic air handler what would the resulting answer be…well one reply came back 1st Company. This really put my mind at ease as Air Supply had already mentioned that the choice would be 1st Company. The unit arrived when I was at work and my wife called me to say that Air Supply made the decision that caution should prevail because of a fire sprinkler pipe near the old unit. I compliment the company because they are out to protect you and your home. I can imagine another company wanting to get paid and forcing completion attempts. The handler was brought back to their office and I approached our condominium’s maintenance supervisor who took it upwards for various approvals resulting in an outside fire sprinkler company having to do cuts and rerouting of sprinkler piping to go around air handler access. Since the situation was considered a building defect, I did not have to pay and Air Supply was complemented for its patience. Air Supply also had a supervisor view the changes made so permanent access would never be an issue. At the next timely appointment, my wife said that 5 air supply technicians spent hours lifting and installing the heavy hydronic air handler. My wife said that it was refreshing to hear them make positive comments about our flooring and crown molding (how many times has a handy man been in our home mentioning nothing about our pride and joy?). I definitely know that the job process was performed honestly and correctly. Our master shower was only coming out luke warm for a long time. Yes a plumber was finally called and yes, he replaced the Moen cartridge but he said that it was not an issue with the scald setting. He said to call an air conditioning company. With the new air handler in, the master shower comes out steaming hot. Air Supply was the expert in diagnosing the handler leak and their expertise in repairs resolved more than what they know. Air Supply, unbeknownst to them, also helped us with a happy ending with our shower. Thank you as we’re now ready for the heat.
Gerrit F Las Vegas NV April 11, 2015